Frequently asked questions.

Residential Cleaning

• What's included in a standard residential clean?

  A standard clean covers kitchens, bathrooms, living areas, and bedrooms — surfaces, floors, mirrors, fixtures, and general tidying. We build the exact checklist with you before the first visit so nothing is a surprise.

• Do I need to be home during the cleaning?

  No. Many of our recurring customers give us access instructions and are away during service. Whatever works best for your schedule works for us.

• Do you bring your own supplies and equipment?

  Yes — we arrive with everything needed for a standard residential clean. If you'd like us to use a specific product (for example, unscented or allergy-friendly), just let us know in advance.

• Can I book a one-time deep clean?

  Absolutely. One-time deep cleans, spring cleans, and post-project cleans are welcome — no ongoing schedule required.

Commercial Cleaning

• What kinds of commercial spaces do you clean?

  Offices, small retail spaces, professional practices, and light commercial locations. If you're unsure whether your space is a fit, get in touch and we'll take a look.

• Do you clean after hours?

  Yes. Most commercial contracts are done outside business hours to avoid disrupting your team and customers.

• Can we customise the cleaning checklist?

  Yes. Commercial contracts start with a walk-through so we agree on scope, frequency, and any specialty tasks up front.

Handyman Services

• What kinds of handyman jobs do you take on?

  Small-to-medium property support — drywall patching, painting touch-ups, mounting fixtures and shelves, faucet swaps, minor repairs, and similar tasks that keep a property in good shape.

• Do you handle full renovations?

  We focus on cleaning and property support, not full renovations. If your project is larger than handyman scope, we'll say so up front and, when possible, point you to a suitable local contractor.

• Can handyman work be booked alongside a cleaning visit?

  Yes — many customers pair a cleaning schedule with occasional handyman visits. Mention both when you request a quote and we'll build a single plan.

Quotes & Estimates

How our quoting process works — no pressure, no obligation.

• How do I request a quote?

  Use the Request a Quote page, call us, or send an email. We'll ask a few questions about the space and scope, then follow up with a written quote.

• Is there a charge for a quote?

  No — quotes are free.

• What information should I have ready?

  Rough square footage or room count, the type of service you're after (recurring cleaning, one-time deep clean, handyman visit, etc.), and any specific requests or access notes.

Scheduling

• How far in advance should I book?

  For recurring cleaning we'll agree on a regular slot up front. For one-time cleans or handyman visits, contact us and we'll share the next available openings.

• Can I reschedule if something comes up?

  Yes. Just let us know as far ahead as you can and we'll move things around.

• Do you work weekends?

  We do run some weekend appointments depending on availability. Ask when you request your quote and we'll do our best to accommodate.

Payments

• How do I pay?

  Payment methods and invoicing details are confirmed with your written quote. We aim to keep billing simple and predictable.

• Do you invoice property managers and businesses?

  Yes. Commercial and property-manager accounts are invoiced on the schedule we agree to during onboarding.

• Do you require a deposit?

  Deposit requirements depend on the size and scope of the job. Any deposit will be clearly stated in the written quote before you book.

Service Areas

• Which areas do you serve?

  Miramichi and surrounding communities across the Miramichi region of New Brunswick. See the Service Areas page for the current list.

• My community isn't listed — do you still serve it?

  Possibly. Get in touch with your address and we'll let you know if we regularly service your area.

Preparing for Service

• Do I need to tidy before a cleaning visit?

  A quick tidy of loose personal items helps us clean surfaces more thoroughly, but it's not required. We'll always work around what's there.

• Where should I leave keys or access instructions?

  We'll agree on the safest access method during onboarding — key handoff, lockbox code, or on-site meeting. Please share any alarm or pet notes in advance.

• What about pets in the home?

  Pets are welcome. Let us know their names and any handling notes so our crew can work respectfully around them.